infa / Exhibitor Service / Technical Service / Information

Dates | contacts

Duration of the fair	Saturday, 13. October 2012 to Sunday, 21. October 2012
Opening times
Visitors:	daily 10:00 a.m. - 6:00 p.m.
Exhibitors:	daily 9:00 a.m. – 7:00 p.m.
Realisation	FACHAUSSTELLUNGEN HECKMANN GMBH HANNOVER / BREMEN Subsidiary of Deutsche Messe AG POB 26 65 D - 30026 Hannover info@fh.messe.de General manager: Carola Schwennsen
Address fairgrounds	Fachausstellungen Heckmann GmbH Europaallee Bürohaus 7 Messegelände D - 30521 Hannover Phone: +49 (0)511 89-30400 Fax: +49 (0)511 89-30401
Trade fair management	From 10. October 2012 Exhibitor-Service Center Entrance North 1 – first floor Service times: 9:00 a.m. – 6:30 p.m. Phone: +49 (0)511 89-30440 Fax: +49 (0)511 89-30450
Delivery Address for exhibitors	infa 2012 [Exhibitor's name] [Contact] [Hall] [Standnumber] Messegelände D - 30521 Hannover GERMANY

Contacts

Dialing code Hannover	+49 (0) 511
		Phone:
Project Manager	Stefanie Maeckler	89-30426
Exhibitors' support	Heike Hahne	89-30425
	Bettina Wintermans	89-30427
	Florian Risse	89-30424
	Katja Flügel	89-30422
	Birgit Sprenger	89-30430
Technical exhibitors' service	Klaus Wenzel	89-30403
	Michael Günther	89-30404
	Gundula Gause	89-30409
	Rainer Wetjen	89-30435
Events and special shows	Sandra Busse	89-30407
	Jörg Goergens	89-30406
	Florian Eiben	89-30408
	Klaudia Knöchel	89-30418
Advertising and internet	Petra Raap	89-30432
Press and Public relations	Lars Pennigsdorf	89-30417
Press and Public relations	Dominique Jessen	89-30416
Exhibitor and guest tickets	Manuela Zimmermann	89-30402

Hall inspections	From Monday, 8 October 2012 all hall inspections will be manned and within reach by the telephone or fax no. as shown below
Dialing code Hannover		+49 511
Hall 18		89-32718	89-36318
Hall 20		89-32720	89-36319
Hall 21		89-32721	89-36321
Hall 22		89-32722	89-36322
Hall 23		89-32723	89-36323
Hall 24		89-32724	89-36324
Hall 25		89-32725	89-36325
Hall 26		89-32726	89-36326
Open air site		89-32926	89-36326

		Phone:	Fax:
Information stands	Hall 23	89-30461	89-30462
	Hall 25	89-30463	89-30464

Telephone numbers

Dialing code Hannover	+49 511
Emergency	110
Fire brigade	112
Fire station fairgrounds	89-112 \| 89-33633
Police fairgrounds	89-20040
Medical aid post fairgrounds	89-114 \| 89-30030
Deutsche Messe AG (switchboard)	89-0
Deutsche Bahn AG Travel information of DB 24/24, travel service	11861
Customers' service goods' traffic	0180 / 5331050
German press agency	12405-0
Deutsche Telekom AG, branch 2 Hannover	677-0
Telephone exchange international	0010
Directory assistance fairgrounds	89-1189
Telephone faults service fairgrounds	89-1171
Taxi	2143, 3811, 434343
Customs fairgrounds	89-20259

Map – Hannover Fairgrounds

Internal traffic regulations

Note	For the vehicular access to and circulation on the grounds, only certain entrances can be used for the respective halls. Please observe the following traffic regulations and pass this information on to your staff, your stand construction contractor and the service companies you employ. During the construction/dismantling period and during the event vehicular access to the grounds is permanently possible via entrance West 4. Additionally, the entrances West 3 and West 1 can be used from 7 a.m. – 7 p.m..
Stand construction	Halls 18, 21, 22, 23, 25	Entrance West 4
	Halls 21, 24, 25	Entrance West 3
	Halls 18, 22, 23, 26	Entrance West 1
Delivery during the event	Halls 18, 21, 22, 23, 24	Entrance West 4
	Halls 21, 24, 25	Entrance West 3
	Halls 18, 23, 25, 26	Entrance West 1
Dismantling	Halls 18, 21, 22	Entrance West 4
	Halls 21, 24, 25	Entrance West 3
	Halls 18, 23, 25, 26	Entrance West 1
	In order to reduce traffic on the fairgrounds, the exhibition management asks you to focus deliveries during the event on the times before the opening of the event (6:30 a.m. to 9:30 a.m.) and after the closure of the event (6 p.m. to 8 p.m.). Thank you for your understanding.
Deposit	On the last construction day and during the event a deposit of 100.00 EUR has to bepaid in order to be granted vehicular access to the fairgrounds. Details can be found in the Event-related Information (0.30.2 "Vehicular access"). These regulations are subject to change. On principle, the relevant local traffic regulation has to be observed.

Construction / Dismantling

Construction period	Wednesday 10. October 2012, 06:30 a.m. – 10:00 p.m. Thursday, 11. October 2012, 06:30 a.m. – 10:00 p.m. Friday, 12. October 2012, 06:30 a.m. – 4:00 p.m. After the end of the official construction period Friday, 12. October 2012, 4:00 p.m. only finishing work within the exhibitor's own stand area is permissible. The aisles in the halls have to be cleared by this time so that subsequent work canbe carried out smoothly and on time. Construction work after 6 p.m. must be coordinated with the technical exhibitors' service and the service companies.
Dismantling period	Sunday, 21. October 2012, from approx. 7:00 p.m. - 12:00 p.m. Monday, 22. October 2012, 06:30 a.m. – 8:00 p.m. Tuesday, 12. October 2012, 08:30 a.m. – 8:00 p.m.
Note	We recommend that any delicate and easily moved exhibition articles be removed from the stands Sunday, 21. October 2012, 6:00 p.m. as we cannot take responsibility for any exhibits during the dismantling period. Exhibits and stand construction material can be kept in the halls only up to the endof the official dismantling period. The trade fair management is entitled to dismantle and store stand equipment and exhibits at the cost of the exhibitor, if the stand area is not cleared by the end of the dismantling period.
Prolonged set-up or dismantling	A prolonged set-up from 5. to 7. October 2012 and dismantling on 24. October 2012 are available. For these days a lump sum of EUR 200.00 a day has to be paid. The prolonged set-up or dismantling had to be applied with form 4.00.
Entrance:	During Construction and dismantling the entrance to the Fairgrounds are possible to Entrance West 4 and Entrance North 1. 5–7 Oct. 2012 Entrance West 4: 6:30 a.m. – 7:00 p.m. 8–9 Oct. 2012 Entrance West 4: 6:30 a.m. – 10:00 p.m. 10–12 Oct. 2012 Entrance West 4: 6:30 a.m. – 12:00 p.m. 10–12 Oct. 2012 Entrance North 1: 8:00 a.m. – 6:30 p.m. 21 Oct. 2012 Entrance West 4: up to 12:00 p.m. 22-23 Oct. 2012 Entrance West 4: 6:30 a.m. – 8:00 p.m. 24 Oct. 2012 Entrance West 4: 6:30 a.m. – 6:00 p.m.
NEW! Working times	During the construction and dismantling periods the working times on the fair-grounds are from 6:30 a.m. to 8:00/10:00 p.m. (Service times of the service providers: 8:00 a.m. to 6:00 p.m.)
Working time regulation	The working times during the duration of the trade fair and the construction anddismantling periods are regulated by law. These legal regulations regarding workingtimes must be observed. The daily working time of 10 hours must not be exceeded. Further information or exceptions can be obtained at the Gewerbeaufsichtsamt Hannover (Trade Supervisory Office) (see service addresses). Permissions which have been issued according the law of other federal states by authorities that are responsible for the headquarters of the company will be accepted. A general work permit for work on Sundays and public holidays is not necessary. The construction staff will not need any passes on the fairgrounds in Hannover.

Collection of goods

Visitors who visit the event for a short period of time only to collect or exchange goods or who have questions concerning the goods must obtain a permit. Such a permit is valid for a limited period only and will be issued at the entrance desk upon payment of a deposit equal to the admission fee.

Exhibits that have been sold but are part of the stand decoration may be handedover to the new owner not before the last day of the event 6 p.m. In theevent of purchased goods being collected by car, access to the fairgrounds isnot permitted before 7 p.m. on the last day of the event
(see Admission of vehicles).

Please pass this information on to your personnel and your customers.

Order confirmation

The receipt of the order forms will not necessarily be confirmed. There will be correspondence or feedback via telephone, if single items of the order need to be clarified.

Exhibitor passes

Each exhibitor will be issued with passes for the stand personnel according to the size of his stand. For stands up to 10sqm 2 passes will be issued free of charge. An extra pass will be issued for each full 10sqm of stand area in the halls and for each 50sqm on the open-air site (up to a maximum of 10 passes).

The free exhibitor passes will be dispatched by separate mail together with anyadditionally ordered passes.
(Order form 5.20)

Parking spaces

In exceptional circumstances there are parking spaces for refrigerated trucks/lorries on the exhibition grounds. The use of these spaces is subject to a fee and necessitates a written application directed to the Fachausstellungen Heckmann GmbH (technical exhibitors' service).
(Order form 5.31)

GfV car park tickets are not valid here.

Regulation of vehicular acces

Regulation of vehicular acces	During construction days Wednesday, 10. October 2012 Thursday, 11. October 2012 all vehicles may enter the fairgrounds freely. On the last day of the construction period, Friday, 12. October 2012 access will be restricted. Access to the fairgrounds will be granted only upon presentation of a pass which can be obtained by depositing EUR 100.00. This is valid for cars for a duration of 2 hours for vans upto 7.5t for a duration of 4 hours for trucks for a duration of 8 hours for loading and unloading. Upon leaving the grounds before expiry of this period, the deposit will be refunded when the pass is handed back. If the vehicle is not removed from the grounds within this period, the deposit will be forfeited.
During the event	access to the fairgrounds will be granted between 6:30 a.m. and 9:30 a.m. and 6 and 8 p.m. upon presentation of a pass which can be obtained by depositing EUR 100.00. This pass is valid for the driver and the vehicle and entitles to a stay of 45 minutes only for loading and unloading. If the vehicle is not removed from the grounds within this period, the deposit will be forfeited. Passengers must possess a valid exhibitor pass, admission ticket or a pass obtained upon deposit, otherwise they will not be admitted.
On the last day of the event	On the last day of the event Sunday, 21. October 2012 vehicular access to the grounds will not be permitted after 3:00 p.m. until approx. 7:00 p.m. After approx. 7:00 p.m. and on the following dismantling days all vehicles may enter the fairgrounds freely.

Car parks

Car parks for exhibitors are situated next to the fairgrounds. Parking tickets for using of the car parks must be ordered.
(Order form 5.30)

Copy services

The copy services are provided for exhibitors at the information stands in halls 23 and 25.

Press pigeonholes

Press pigeonholes for displaying press information or complete press folders are available in the press centre.

Stand design / Stand equipment

If vending trailers, vehicles, containers etc. are used as a stand or as an exhibit Fachausstellungen Heckmann GmbH (technical exhibitors' service) has to be notified correspondingly.
(Order form 4.09)

Stand boundary walls

Stand boundary walls will be supplied and let free of charge only if they areordered.
(Order form 4.09)

Walls and doors for cubicles/storage rooms must be ordered separately.
(Order form 4.35)

Electrical connections / Power consumption

Electrical connections	Electrical connections may only be used by the customer/exhibitor himself. The supply of electricity to neighbouring stands or other exhibitors is not permitted. In case of an infringement the electrical supply will be disconnected. Electrical connections for joint stands must be applied for at Fachausstellungen Heckmann in advance.
Power consumption	For Alternating current connection, 230 V, up to 3 kW all electricity consumed is included in the connection price. For three-phase electrical connections Electricity meters will be read at the end of the show.

Fax Services

The service to receive and send fax messages is available at the information standsin halls 23 and 25.
(see 0.10.2 "Information stands")

Environment Zone Hannover

The so-called Environment Zone was introduced in Hannover on 1 January 2008.
The Hannover fairgrounds are not directly affected. However, if an exhibitor wants to visit the inner city of Hannover by car, a sticker on the car indicating the vehicle's emission category is needed in order to enter the marked zones. The exact boundaries of the Environment Zone Hannover can be found on the internet under www.hannover.de.
For further information on the Environment Zone please call +49 511 168-46607.

Note
The stickers (“Feinstaubplaketten”) can be obtained in Germany at every officially recognised testing centre, garage that is authorised to carry out exhaust tests and vehicle registration office.

W-LAN Internet Services

Access the internet with your laptop or PDA is possible via the W-LAN available inthe halls provided that your device is equipped with an activated W-LAN card andan internet browser. Via this access you can receive emails or link up to your own corporate network, if your corporate network offers this possibility.

This offer has to be considered as a single-workstation solution, complementing thewired internet access with guaranteed bandwidth we provide. An advance order forthis access is not necessary as we dispose of sufficient capacities during the stand construction period and during the event.

However, various stand constructions and/or exhibits that are beyond our control may affect reception.

Caravans / Camper van

Parking as well as staying overnight in caravans and camper vans is not allowed on the fairgrounds and the surrounding car parks. Caravans and camper vans that are parked on these car parks will be removed at the cost of the owner.

Spaces for caravans/camper vans are available on the car park for caravans/camper vans near the fairgrounds.
(Order form 5.30)

There is no opportunity for exhibitors to park caravans/camper vans on the fairgrounds.